CONSULAR SECTION INFORMS

14.11.2012

On the opening of a Consular Section call centre

The Embassy of the Russian Federation to the United Kingdom is happy to announce the opening of a Consular Section call centre, which started its work on 12 November. 

The new call-centre fitted with advanced technical equipment is expected to significantly improve the Embassy's service standards. Highly trained operators will provide professional advice on consular issues while the call centre waiting time will be significantly reduced. 

The service is now fully operational and if you have contacted the call-centre for consultation and are willing to contribute to its improvement, your comments and advice on its work will be highly appreciated. Please forward your message to info@rusemb.org.uk or call the main switchboard number: +44 (0) 203 668 7474. 

The Embassy of Russia to the United Kingdom will further improve the quality of consular service provided to Russian citizens in the UK as well as British partners and tourists.

Tweet Follow @russianembassy

Show comments (3)

LATEST EVENTS

04.06.2020 - On the entry into force on July 1, 2020 of the Agreement between Russia and Zambia.

From July 1, 2020, the Agreement between the Government of the Russian Federation and the Government of the Republic of Zambia on visa-free travel for holders of diplomatic passports comes into force.

26.05.2020 - From 1 June, the Consular Section of the Embassy will be open for public during working hours.

Admittance of visitors on all consular matters will be carried out exclusively by appointment or by prior arrangement

22.05.2020 - Entry into the territory of the Russian Federation is allowed for foreign citizens who are highly qualified specialists in the field of physical education and sports

In accordance with the Order of the Government of the Russian Federation of May 15, 2020 No. 1275-p, from May 15, 2020, entry into the territory of the Russian Federation is allowed for foreign citizens who are highly qualified specialists in the field of physical education and sports

06.05.2020 - About the extension of the ban on entry into the Russian Federation of foreign citizens.

In accordance with the order of the Government of the Russian Federation dated April 29, 2020 No. 1170-P, the ban on entry into the Russian Federation of foreign citizens and stateless persons has been extended for an indefinite period.

17.04.2020 - About the amendments to the restrictions on leaving the Russian Federation for Russian citizens.

Prime Minister of the Russian Federation Mikhail Mishustin signed an order expanding the list of persons entitled to cross the state border.

06.04.2020 - Regarding the requests on returning the paid consular fees for visas to Russia

Regarding the requests on returning the paid consular fees for visas to Russia, which they could not use or which they did not receive in connection with measures taken by the Government of the Russian Federation to temporarily restrict the entry of foreign citizens and stateless persons in order to ensure state security.

20.03.2020 - Please note that the consular fee when applying for a Russian visa is not refunded

Please note that the consular fee when applying for a Russian visa is not refunded, since this is not a fee for the visa issued, it is a fee for the consideration of documents. Moreover, even if a visa is refused, the consular fee in accordance with Russian law is not refunded.

17.03.2020 - Entry into the Russian Federation is temporarily restricted for foreign citizens and stateless persons from March 18, 2020 to May 1, 2020.

In order to ensure state security, protect public health and prevent the spread of new coronavirus infection in the Russian Federation, from March 18, 2020 to May 1, 2020, entry into the Russian Federation is temporarily restricted for foreign citizens and stateless persons.

06.03.2020 - On the entry into force of the Agreement between the Government of the Russian Federation and the Government of the State of Qatar on the waiver of visa requirements for citizens of the Russian Federation and citizens of the State of Qatar.

On February 23, 2020, the Agreement between the Government of the Russian Federation and the Government of the State of Qatar on the waiver of visa requirements for citizens of the Russian Federation and citizens of the State of Qatar entered into force.

04.03.2020 - Russian consular agencies temporarily suspend the receipt of documents, registration and issuance of visas to Iranian citizens

Russian consular agencies in the UK temporarily stop accepting documents and issuing visas for Iranian citizens.

all messages