CONSULAR SECTION INFORMS

14.11.2012

On the opening of a Consular Section call centre

The Embassy of the Russian Federation to the United Kingdom is happy to announce the opening of a Consular Section call centre, which started its work on 12 November. 

The new call-centre fitted with advanced technical equipment is expected to significantly improve the Embassy's service standards. Highly trained operators will provide professional advice on consular issues while the call centre waiting time will be significantly reduced. 

The service is now fully operational and if you have contacted the call-centre for consultation and are willing to contribute to its improvement, your comments and advice on its work will be highly appreciated. Please forward your message to info@rusemb.org.uk or call the main switchboard number: +44 (0) 203 668 7474. 

The Embassy of Russia to the United Kingdom will further improve the quality of consular service provided to Russian citizens in the UK as well as British partners and tourists.

Tweet Follow @russianembassy

Show comments (1)

LATEST EVENTS

27.02.2019 - Opening times of the Consular Section of the Embassy in March

Dear visitors! Please be informed of the change in the opening hours of the Consular Section of during the holidays.

18.01.2019 - To the Attention of Foreign Nationals Visiting the Russian Federation

In accordance with the current Russian legislation, there is no provision for foreign nationals to enter the Russian Federation possessing a cancelled passport with a valid Russian visa together with a new passport without one. A foreign national should preliminarily transfer his/her Russian visa from cancelled passport to a new one, before he/she visits Russia.

19.12.2018 - Opening times of the Consular Section of the Embassy during the holidays

Dear visitors! Please be informed of the change in the opening hours of the Consular Section of the Embassy during the holidays.

28.11.2018 - On entry into force of the Agreement between the Government of the Russian Federation and the Government of Jamaica on conditions of the waiver of visa requirements for mutual visits of the nationals of the Russian Federation and the nationals of Jamaica

On 27 November 2018 the Agreement between the Government of the Russian Federation and the Government of Jamaica on conditions of the waiver of visa requirements for mutual visits of the nationals of the Russian Federation and the nationals of Jamaica entered into force.

16.11.2018 - Information on the Implementation of the Tax Free System in the Russian Federation

Since April 2018, the value-added tax refund system (Tax Free System) has been launched in the Russian Federation.

03.10.2018 - Crossing Russia-Belarus Border by Foreign Citizens and Persons without Citizenship

The Russian legislation provides that foreign citizens and stateless persons are eligible to enter the Russian Federation only through authorized checkpoints at the state border and must go through the border control.

08.06.2018 - Russia-Belarus border control rules for attendees of major sports competitions in Russia

On June 1, 2018 the Agreement between the Government of the Russian Federation and the Government of Belarus on certain issues related to the entry of foreign citizens and stateless persons to international sports competitions came into force.

08.06.2018 - Ministry of Internal Affairs of Russia Fan Guide for FIFA World Cup Russia-2018

The Ministry of Internal Affairs of the Russian Federation has published guidelines for foreign nationals travelling to Russia for the FIFA World Cup 2018.

08.06.2018 - Opening times of the Consular Section of the Embassy in June

Dear visitors! 11-12 June, the Consular Section is closed for the National holiday.

27.04.2018 - Opening times of the Consular Section of the Embassy in May

Dear visitors! Please be informed of the changes in visiting hours of the Consular Section during the May national holidays.

all messages